Anytime. Any place. Anyone.
The Internet isn’t just a resource for accessing
information. With VoIP and CTI solutions from inTouch
Communications, it can also provide the communications
framework to manage communications and information
– by anyone in your company, at any time and
in any place.
The key is our ability to create a software
gateway between Samsung OfficeServe CTI applications
and your Samsung key system using the broadband capabilities
of the Internet. The result allows your telephone
and computer interactions to be integrated over the
same line of communication – the Internet –
to deliver distinctive advantages to your business.
VoIP (Voice Over Internet Protocol)
Literally, this technology allows
you to use your Internet connection to route voice
and data communications over the same line. This allows
your people to make and receive phone calls anywhere
in the world, as long as they have an Internet connection.
It also offers additional capabilities such as more
affordable video conferencing, instant messaging,
as well as data and file exchange.
CTI (Computer Telephony Integration)
Integrates telephone and computer
communications such as voice, e-mail, Web and fax.
So, your computer screen displays information about
the caller, including phone number, address and details
about their account. This facilitates improved customer
service by allowing the representative to access details
about the customer in an instant. It also helps to
speed call resolution.
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